Mr. Wenzhi Zhao, Vice President of GZL International Travel Service Ltd. (GZL). Engaged in tourism industry for 30 years, Mr. Zhao has rich experience in both inbound and outbound travel. He has been working in GZL for 20 years since 1998. Mr. Zhao has specified the outbound travel service standard for GZL. “The standard for outbound travel service”, which he participates in drafting, is now used by all outbound travel agents as a national standard, helps to standardize tour leaders’ behavior and service. Adopting the management experience from Japan market, and carrying forward the craftsman spirit, Mr. Zhao is always pursuing ultimate performance on new product develop, product quality control and providing personalized service.